August 26, 2005

The strangest thing about some organisations is that they spend all that money on advertising, PR, branding and sales and then they go and mess it all up by being rude, indolent and ignorant.

After writing to the Chief Executive of O2 about their outrageous disregard for the family life of my constituents,

http://www.expressandstar.com/articles/news/es/article_79141.php

I get a letter from a man called Mr Kevin Hull of telephone company O2 Acquisition Developments (whatever that is). Here's what he says:

"Thank you for your letter concerning the telecommunications installation reference above. Your views have been noted. We will respond in due course"

Not good enough Kevin Hull. Not good enough at all, Kevin.

My constituent wakes each morning to look 20 feet out of his window to see the monstrosity that you have erected without having the decency to consult him about it.

So here's my response to your non-response:

1. My visit to the 02 site yesterday

http://www.tom-watson.co.uk/archives/shame%20on%20you%20smaller%20.html

2. I have been invited to meet the Chief Executive of 02 when he visits my party conference next month. The first thing I will be demanding is that he answers my letter, the second will be "why is Kevin Hull of 02 acquisition developments so rude?"

3. I'm asking people to give you a little encouragement to get a move on by letting you know their views at your kevin.hull@02.com email address.

Posted by tom at August 26, 2005 12:52 PM